These Terms of Service (the "Terms") govern your access to and use of the Rayn VPN service and any related websites, applications, APIs, and software (collectively, the "Service"), operated by Rayn Labs L.L.C., a Wyoming limited liability company ("Rayn Labs," "we," "us," or "our").
By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service: the Rayn VPN service, websites at raynlabs.io, client software, and all related technology.
- Subscription: a paid plan granting access to the Service for a defined billing period.
- Store: Google Play and the Apple App Store, through which Rayn VPN Subscriptions are sold as in-app purchases. Each Store is the seller of record for the in-app purchase and charges the payment method on file with your Store account under its own terms. Rayn Labs is the service provider and remains responsible for operating the Service.
- Content: any data, material, or information you transmit through the Service.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction of residence to use the Service. By using the Service, you represent and warrant that you meet these requirements.
3. Account registration
To use the Service you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@raynlabs.io of any unauthorized use.
4. Subscriptions, billing, and renewal
4.1 Billing through the app stores
Rayn VPN Subscriptions are sold as in-app purchases through Google Play and the Apple App Store. The Store you use is the seller of record for the in-app purchase and charges the payment method on file with your Store account under its own terms. Your contract for the Service itself is with Rayn Labs L.L.C. under these Terms; your contract for the payment transaction is with the Store. The Store's identifier will appear on your Store account statement.
The Subscriptions currently offered, and the pre-purchase terms disclosed in the Store's purchase flow, are:
- Rayn VPN Monthly — 1-month billing period, USD $19.99 per month, auto-renewing until canceled.
- Rayn VPN Quarterly — 3-month billing period, USD $47.97 per period (USD $15.99 per month effective), auto-renewing until canceled.
- Rayn VPN Annual — 12-month billing period, USD $179.88 per period (USD $14.99 per month effective), auto-renewing until canceled.
Each Subscription provides full access to the Rayn Labs VPN service on up to 5 simultaneous devices per account for the billing period selected. Prices shown are U.S. dollar reference prices; the Store's checkout displays the amount charged in your local currency, inclusive of any applicable taxes (see §4.4).
4.2 Auto-renewal
Subscriptions automatically renew at the end of each billing period (monthly, quarterly, or annual, as selected) at the then-current rate, unless canceled before renewal through your Store's subscription management. Google or Apple, as applicable, will charge the payment method on file with your Store account for each renewal. You will not be charged for a renewal if you cancel before the current period ends.
4.3 Price changes
We may change Subscription prices from time to time. Price changes apply to renewals after we provide at least 30 days' notice by email. Where the Store requires additional affirmative consent to a price change (for example, Apple's in-app price-consent sheet), the increase will not take effect until you have consented through the Store.
4.3a Free trial
New subscribers may be offered a free trial of 3 days when subscribing to the monthly plan through the Store. The trial, its length, and the price that applies when it ends are shown in the Store's purchase sheet before you confirm. If you do not cancel before the trial ends, your Store account is charged $19.99 (plus any applicable taxes) and the Subscription begins its normal monthly billing cycle. You may cancel at any time before the trial ends through your Store's subscription management (see §4.5); cancellation before the trial ends prevents any charge.
One free trial is available per Store account. Any promotional access that Rayn Labs grants directly, outside the Store, ends when its stated period expires and is never charged. We may change or withdraw trial and promotional offers at any time without affecting a Subscription already in force.
4.4 Taxes
Reference prices shown on the Service are presented in U.S. dollars. The Store's checkout will display the price and any applicable taxes in your local currency at the time of purchase. Indirect taxes (VAT, GST, consumption tax, or U.S. state sales tax) are collected and remitted by the Store where required by law. Currency conversion, if any, is performed by the Store; the amount charged in your local currency may differ from the USD reference price shown.
4.5 Cancellation
You may cancel your Subscription at any time through your Store's subscription management: Google Play at play.google.com/store/account/subscriptions, or the Apple App Store at apps.apple.com/account/subscriptions. Cancellation stops future renewals but does not retroactively refund the current billing period, except as provided in our Refund Policy.
4.6 Restore purchases
Your Subscription is tied to the Store account (Google or Apple) used to purchase it. To restore access on a new device, install the Rayn Labs client from the same Store, sign in with the Store account used at purchase, and choose Restore purchases in the client's account screen. If automatic restore does not recover your Subscription, contact support@raynlabs.io with your Store transaction ID and we will assist.
5. License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your individual, non-commercial purposes on up to 5 simultaneous devices per Subscription, or as otherwise specified in your plan.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference into these Terms. You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in every jurisdiction where you use it.
7. Intellectual property
The Service, including all software, designs, logos, text, and graphics, is owned by Rayn Labs or its licensors and is protected by United States and international copyright, trademark, and other intellectual-property laws. Nothing in these Terms transfers any ownership rights to you.
8. DMCA notice-and-takedown
We respect the intellectual-property rights of others. If you believe content accessed through the Service infringes your copyright, please follow the procedure in our DMCA Policy.
9. Privacy
Our collection and use of personal data are described in our Privacy Policy. By using the Service you acknowledge and agree to the terms of that policy.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE IN ANY PARTICULAR JURISDICTION OR THAT ACCESS SPEEDS OR LATENCY WILL MEET YOUR REQUIREMENTS. THIS DOES NOT AFFECT ANY STATUTORY RIGHTS YOU MAY HAVE AS A CONSUMER WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAYN LABS L.L.C. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SUBSCRIPTION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Sanctions and export controls
The Service is provided from the United States. You represent and warrant that you (a) are not located in any country or region subject to comprehensive United States economic sanctions; (b) are not identified on any list of restricted or prohibited parties maintained by the U.S. Government, including the Specially Designated Nationals and Blocked Persons List maintained by the Office of Foreign Assets Control (OFAC); and (c) will not use the Service in violation of any U.S. export control or sanctions laws. Access to the Service may be blocked from sanctioned jurisdictions.
13. Termination
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or the Acceptable Use Policy, or if required by law. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 7, 10, 11, 12, and 15) will survive.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page and revise the "Last updated" date above. Material changes will be communicated by email where we have your address. Continued use of the Service after the effective date constitutes acceptance.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction and venue of those courts. Nothing in this section deprives you of any mandatory consumer-protection rights available in your country of residence.
16. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, and DMCA Policy, constitute the entire agreement between you and Rayn Labs.
- Assignment. You may not assign these Terms. We may assign them to any successor to our business.
- Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
- No waiver. Our failure to enforce any provision is not a waiver of that provision.
17. Contact
Questions about these Terms should be sent to legal@raynlabs.io. General inquiries: support@raynlabs.io.
18. App marketplaces
If you download a Rayn VPN application from a third-party marketplace (such as Google Play or the Apple App Store), your use is also subject to that marketplace's terms. You acknowledge these Terms are between you and Rayn Labs L.L.C. only, not the marketplace; the marketplace is not responsible for the Service or support; and, with respect to any Apple-distributed application, Apple Inc. and its subsidiaries are third-party beneficiaries of these Terms and are entitled to enforce these Terms against you as a third-party beneficiary upon your acceptance.