These Terms of Service (the "Terms") govern your access to and use of the Rayn virtual private network service and any related websites, applications, APIs, and software (collectively, the "Service"), operated by Rayn Labs L.L.C., a Wyoming limited liability company ("Rayn Labs," "we," "us," or "our").
By creating an account, purchasing a subscription, or otherwise using the Service, you agree to these Terms. If you do not agree, do not use the Service.
1. Definitions
- Service: the Rayn VPN service, websites at raynlabs.io, client software, and all related technology.
- Subscription: a paid plan granting access to the Service for a defined billing period.
- Payment Processor: the third-party service that processes payment transactions on behalf of Rayn Labs. The Payment Processor appears in your transaction record but is not the legal seller of the Subscription. Rayn Labs is the merchant of record for all Subscriptions and is responsible for tax collection and remittance where applicable.
- Content: any data, material, or information you transmit through the Service.
2. Eligibility
You must be at least 18 years of age and legally capable of entering into a binding contract in your jurisdiction of residence to use the Service. By using the Service, you represent and warrant that you meet these requirements.
3. Account registration
To use the Service you must create an account with a valid email address. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us immediately at support@raynlabs.io of any unauthorized use.
4. Subscriptions, billing, and renewal
4.1 Billing through a Payment Processor
Payment transactions are processed by our Payment Processor (currently NowPayments for cryptocurrency transactions). Rayn Labs L.L.C. is the merchant of record for all Subscriptions; your contract for both the Service and the Subscription is with Rayn Labs L.L.C. under these Terms. The Payment Processor's name may appear in your transaction record alongside ours.
4.2 Auto-renewal
Subscriptions automatically renew at the end of each billing period (monthly, quarterly, or annual, as selected) at the then-current rate, unless canceled before renewal. Your chosen payment method will be charged for each renewal.
4.3 Price changes
We may change Subscription prices from time to time. Price changes apply to renewals after we provide at least 30 days' notice by email.
4.4 Taxes
Prices shown on the Service are presented in U.S. dollars. Indirect taxes (VAT, GST, consumption tax, or U.S. state sales tax) may apply based on your billing location and the laws of your jurisdiction. Where required by law, we will collect and remit applicable taxes; otherwise you are responsible for any taxes that are your obligation under the laws of your jurisdiction. Rayn Labs L.L.C. is the merchant for all Subscriptions.
4.5 Cancellation
You may cancel your Subscription at any time from your account dashboard. Cancellation stops future renewals but does not retroactively refund the current billing period, except as provided in our Refund Policy.
5. License
Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to access and use the Service for your individual, non-commercial purposes on up to 5 simultaneous devices per Subscription, or as otherwise specified in your plan.
6. Acceptable use
Your use of the Service is subject to our Acceptable Use Policy, which is incorporated by reference into these Terms. You are solely responsible for ensuring that your use of the Service complies with all applicable laws and regulations in every jurisdiction where you use it.
7. Intellectual property
The Service, including all software, designs, logos, text, and graphics, is owned by Rayn Labs or its licensors and is protected by United States and international copyright, trademark, and other intellectual-property laws. Nothing in these Terms transfers any ownership rights to you.
8. DMCA notice-and-takedown
We respect the intellectual-property rights of others. If you believe content accessed through the Service infringes your copyright, please follow the procedure in our DMCA Policy.
9. Privacy
Our collection and use of personal data are described in our Privacy Policy. By using the Service you acknowledge and agree to the terms of that policy.
10. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR UNINTERRUPTED OPERATION. WITHOUT LIMITING THE FOREGOING, WE DO NOT WARRANT THAT THE SERVICE WILL BE AVAILABLE IN ANY PARTICULAR JURISDICTION OR THAT ACCESS SPEEDS OR LATENCY WILL MEET YOUR REQUIREMENTS. THIS DOES NOT AFFECT ANY STATUTORY RIGHTS YOU MAY HAVE AS A CONSUMER WHERE SUCH WARRANTIES CANNOT BE DISCLAIMED.
11. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RAYN LABS L.L.C. WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICE. OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNT YOU PAID FOR THE SUBSCRIPTION IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
12. Sanctions and export controls
The Service is provided from the United States. You represent and warrant that you (a) are not located in any country or region subject to comprehensive United States economic sanctions; (b) are not identified on any list of restricted or prohibited parties maintained by the U.S. Government, including the Specially Designated Nationals and Blocked Persons List maintained by the Office of Foreign Assets Control (OFAC); and (c) will not use the Service in violation of any U.S. export control or sanctions laws. Access to the Service may be blocked from sanctioned jurisdictions.
13. Termination
We may suspend or terminate your access to the Service, with or without notice, if we reasonably believe you have violated these Terms or the Acceptable Use Policy, or if required by law. Upon termination, your right to use the Service ceases immediately. Sections that by their nature should survive termination (including Sections 7, 10, 11, 12, and 15) will survive.
14. Changes to these Terms
We may update these Terms from time to time. We will post the updated Terms on this page and revise the "Last updated" date above. Material changes will be communicated by email where we have your address. Continued use of the Service after the effective date constitutes acceptance.
15. Governing law and dispute resolution
These Terms are governed by the laws of the State of Wyoming, USA, without regard to its conflict-of-laws principles. Any dispute arising out of or relating to these Terms or the Service will be resolved exclusively in the state or federal courts located in Wyoming, and you consent to the personal jurisdiction and venue of those courts. Nothing in this section deprives you of any mandatory consumer-protection rights available in your country of residence.
16. Miscellaneous
- Entire agreement. These Terms, together with the Privacy Policy, Refund Policy, Acceptable Use Policy, and DMCA Policy, constitute the entire agreement between you and Rayn Labs.
- Assignment. You may not assign these Terms. We may assign them to any successor to our business.
- Severability. If any provision is found unenforceable, the remaining provisions remain in full effect.
- No waiver. Our failure to enforce any provision is not a waiver of that provision.
17. Contact
Questions about these Terms should be sent to legal@raynlabs.io. General inquiries: support@raynlabs.io.