Rayn Labs L.L.C. stands behind the Rayn VPN service. If the Service does not meet your needs, this policy explains how to request a refund.
1. 14-day refund window
You are eligible for a full refund within 14 days of the Transaction date. No reason is required.
The 14-day window applies to every Transaction on your account, including your initial Subscription and each subsequent auto-renewal. If you are on a free trial, the 14-day window begins on your first paid Transaction — free-trial periods do not consume the window.
How this commitment interacts with each Store's refund process. Rayn Labs's 14-day commitment supplements the refund process operated by Google Play and the Apple App Store; it does not replace it. Google Play and the Apple App Store each hold the funds for their in-app purchases and operate their own refund windows and mechanics (see §2 for the request path). If you request within our 14-day window but the Store's own window has closed or the Store denies your request, contact support@raynlabs.io — we will review the case and, where the Store cannot issue a monetary refund, offer a service credit, extended access, or another resolution to make you whole to the extent Rayn Labs is able to do so outside the Store's payment rail.
2. How to request a refund
Because Rayn VPN Subscriptions are sold as in-app purchases through Google Play and the Apple App Store, refunds are issued by the Store that processed your original transaction. You do not need to contact Rayn Labs first, though we are happy to help.
- Google Play: request a refund from play.google.com/store/account/orderhistory by selecting the Rayn VPN purchase and choosing Request a refund.
- Apple App Store: request a refund at reportaproblem.apple.com by selecting the Rayn VPN purchase and choosing Request a refund.
If the Store denies your refund or you cannot complete the request there, email support@raynlabs.io within the 14-day window with the email address associated with your account, the approximate date of purchase, and the Store transaction ID from your receipt. We will review the request and coordinate with the Store where possible; however, only the Store can return the funds to the payment method it charged.
3. What is refunded
The Store refunds the amount it originally charged, in the currency it charged, to the payment method on file with your Store account. Refund timing and any deductions (for example, taxes the Store has already remitted to a tax authority and cannot reclaim) are determined by the Store's own refund policy. Charges appear on your device account statement (Google or Apple) under the store's own descriptor.
4. Renewals
Each auto-renewal is treated as a separate Transaction and carries its own 14-day refund window starting from the renewal date.
To avoid a renewal charge entirely, cancel your Subscription through your Store's subscription management before the renewal date (Google Play at play.google.com/store/account/subscriptions, Apple App Store at apps.apple.com/account/subscriptions). Cancellation stops future renewals; it does not by itself refund a completed billing period. Submit a refund request per Section 2 if you are within the 14-day window.
5. Cancellations
Canceling a Subscription in your Store's subscription management stops future renewals. You retain access for the remainder of the current billing period. Cancellation does not by itself trigger a refund. Submit a refund request per Section 2 if you are within the 14-day window.
6. Ineligibility
The following are not eligible for a refund:
- Requests made more than 14 days after the Transaction date
- Accounts terminated for violation of the Acceptable Use Policy
- Transactions where there is evidence of fraud, refund abuse, or manipulative behaviour
- Refund requests already adjudicated by the Store (Google or Apple); Rayn Labs cannot re-open a Store decision
7. Disputes
Refund and billing disputes for Rayn VPN Subscriptions are handled by the Store that processed the transaction. Submit the request through the Store first, following Section 2. If the Store denies your request or you cannot complete the request there, contact support@raynlabs.io within the 14-day window and we will review your case and coordinate with the Store where possible.
8. Statutory consumer rights
Nothing in this Refund Policy limits any mandatory consumer-protection rights you may have under the laws of your country of residence. In particular, consumers in the European Union, EEA, United Kingdom, Switzerland, Turkey, and Israel have a statutory 14-day right of withdrawal for digital content and service contracts, exercisable on the first payment under a Subscription. Where local law provides a longer or more favourable refund right, that right applies in place of this Policy.
9. Contact
For refund requests or questions about this policy, email support@raynlabs.io.